CUSTOMER AGREEMENT

Terms of Service

Last Updated: September 14, 2026 • Effective Date: January 1, 2026

01

Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("Customer," "Contractor," or "User") and PillarPro ("Company," "we," or "us"). By creating an account, accessing, or using the PillarPro ERP platform, mobile interfaces, or related services, you acknowledge that you have read, understood, and agreed to be bound by these Terms.

02

Account Registration & Firm Administration

  • Eligibility: You represent and warrant that you are authorized to bind your contracting enterprise, partnership firm, private limited company, or corporate entity to these Terms.
  • Workspace Security: The firm account administrator is solely responsible for configuring appropriate user access roles (Managing Partner, Billing Engineer, Project Manager, Site Supervisor, Munshi) and maintaining credential confidentiality.
  • Account Accuracy: You agree to provide accurate, current, and complete organizational registration, GSTIN, and departmental contractor license details during provisioning.
03

Customer Data & Intellectual Property

Customer Ownership Guarantee

You retain all exclusive right, title, and interest in and to all proprietary information entered into your PillarPro workspace, including but not limited to tender contracts, Schedule of Rates (SOR) items, Running Account (RA) bills, Digital e-MB measurement entries, muster roll wage ledgers, partner capital accounts, and supplier vouchers. PillarPro claims zero ownership over your company records.

PillarPro and its licensors retain all proprietary rights, copyright, and trademarks in the PillarPro software, platform code, interface designs, algorithms, and documentation.

04

RA Billing & Statutory Calculations Disclaimer

PillarPro provides automated mathematical calculation engines for civil construction contracts, including Running Account (RA) bill gross and net passed amounts, CPWD / PWD Form 26 statutory deductions (Income Tax TDS under Section 194C, GST TDS under Section 51, 1% BOCW Labour Welfare Cess), security deposits, and retention money:

  • These calculations are provided as administrative and computational tools based on user inputs and standard statutory deduction schedules.
  • Your firm remains solely responsible for verifying final figures before submitting claims to principal employers, PWD, CPWD, NHAI, state engineering divisions, or statutory revenue authorities.
  • PillarPro does not act as a licensed chartered accounting firm, tax advisory firm, or legal counsel.
05

Subscription, 7-Day Free Trial & Cancellations

  • 7-Day Free Trial: Our 7-day free trial provides complete operational access across all software features with zero upfront credit card requirement.
  • Payment Terms: Subscription fees are charged on a monthly or annual cadence according to your selected active site capacity (Single Site, Class-I Portfolio, Enterprise EPC).
  • Cancellation & Data Portability: You may cancel your subscription at any time. Upon cancellation, your workspace retains read-only and data export access (Excel, PDF, Tally XML) through the end of your billing cycle.
06

Acceptable Use Policy

In accessing and utilizing the platform, you agree not to:

  • Reverse engineer, decompile, or attempt to extract source code from the Service.
  • Interfere with platform operations or attempt to circumvent tenant Row Level Security (RLS) isolation boundaries.
  • Transmit automated bulk spam, malware, or unauthorized scrapers against API endpoints.
  • Utilize the platform in violation of applicable labor welfare laws, wage settlement acts, or construction regulations.
07

Limitation of Liability

To the maximum extent permitted by applicable law, PillarPro shall not be liable for any indirect, incidental, punitive, or consequential damages, including loss of profits, tender disqualifications, work site delays, liquidated damages, or data corruption, resulting from the use or inability to use the Service. In all cases, our aggregate liability is strictly limited to the subscription fees paid by your firm in the twelve (12) months preceding the claim.

08

Governing Law & Jurisdiction

These Terms shall be governed by and construed in accordance with the laws applicable in the Union Territory of Jammu and Kashmir. Any legal dispute or proceeding arising out of or related to these Terms shall be subject to the exclusive jurisdiction of the competent courts in the Union Territory of Jammu and Kashmir.

09

Contact & Customer Support

For enterprise inquiries, contract support, or administrative queries, please contact our team at contact@pillarprojk.com.